HELPLINE: 650-638-0802 / CRISIS LINE: 650-579-0350 / TEXT 988 LIFELINE

If In Crisis


In an emergency requiring an immediate response, please call 911.  It is important to tell the operator that you are facing a Behavioral Health Emergency (Psychiatric Crisis) and request a CIT (Crisis Intervention Team) trained officer that is skilled at helping a mentally ill person in crisis.

Psychiatric Emergency Service (PES) at the San Mateo Medical Center (SMMC)
222 West 39th Ave., San Mateo, CA  94403
Open 7 days a week, 24 hours a day

San Mateo County Crisis Center (run by StarVista)
A crisis and suicide prevention hotline.

988 Suicide & Crisis Lifeline
Call: 988
The 988 Lifeline provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals in the United States.

Reporting on Suicide:  A guide to bests practices and recommendations.

Speaking of Suicide
A site for suicidal individuals and their loved ones, survivors, mental health professionals, & the merely curious
Counseling is not provided on this site. If you are having suicidal thoughts, please call 800-273-8255 or use these resources.

U.S. Department of Veterans Affairs
If you or a Veteran is in immediate crisis or having thoughts of suicide, trained responders at the Veterans Crisis Line are available 24 hours a day, seven days a week, 365 days a year with confidential support and guidance. Call 1-800-273-8255 and Press 1, chat online at, or send a text message to 838255.

General Support, Education, Services, and Resources

San Mateo County Behavioral Health and Recovery Services (BHRS)
ACCESS Call Center: (800) 686-0101, TDD: (800) 943-2833

The ACCESS Call Center is the gateway that can guide you through all the different and appropriate services offered by San Mateo County. Initial appointments are evaluations from which treatment plans and next steps are determined.


FAST Team:  Hours (9AM to 9PM)
650-371-7416 or 650-368-3178

FAST in San Mateo is designed to help families with mentally ill members who are residing at home.  The FAST team provides early intervention and assessment and works with the family over a 2 to 3 month period.  The Team provides counseling and help accessing all available San Mateo County Mental Health Resources and Services.

San Mateo Health and Human Service Programs 211

211 is free, confidential, available 24X7 in more than 150 languages.