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Sites Supervisor

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To apply: Please contact rtaylor@namisanmateo.org.

FMLA Status:  Non-exempt – Hourly
Reports to:  Executive Director
Hours per week:  40 hours per week
Rev Date:  5/24

Job Description:

The Site Supervisor oversees the coordination and administration of all aspects of the ongoing NAMI-based support programs and all other programs that are implemented at the satellite training sites. This role will be responsible for planning, organizing, staffing, leading, and monitoring program activities and outcomes.  This role will work hand in hand with the Executive Director in helping to develop and grow these much-needed programs and support groups at each site. The role will work closely with communications and education/staffing to promote and schedule activities accordingly.

Primary Duties and Responsibilities:

  • Supervises, trains, reviews, and evaluates the work of para-professional employees – facilitators, peers, and non-peers. The role will provide direction and guidance to current and new staff at each site.
  • Prepares, reviews, and monitors collection of statistical data.
  • Conducts needs assessments, defines, and addresses training issues, and sets goals for programs.
  • Interacts with managerial staff to ensure that treatment plans and programs for clients are appropriate and up to date.
  • Maintains current presenter list including substitutes and maintains, updates, and enhances all program materials (hard and electronic)
  • Develops and implements policies and procedures about service/support programs.
  • As needed, may develop proposals or work with staff to help obtain grants for specific mental health programs.
  • As needed, participates in task forces or committees, and attends meetings with other mental health professionals to resolve problems and to ensure continuity of services.

Specifically for Connections, Peer to Peer, APEALS/Blues, and Family Support Groups, this role will:

  • Plan the program
    • Interview and qualify all potential presenters
    • Confirm availability of presenters
    • Help prepare material and additional handouts for presentations
    • Prepare to site for applicable sessions
  • Organize the program
    • Make contact with organizations interested in the presentation
  • Upon Program Completion
    • Write a compilation of responses from the evaluations, scan evaluations and upload to Box
    • Provide required information to have invoices generated and submitted to NAMI CA according to the established timelines
    • Provide required information within designated deadline to NAMI CA
  • Control the program
    • Develop a yearly program calendar
    • Collect and maintain information of the presenters of each program for NAMI’s records
    • Maintain current presenter list including substitutes
    • Maintain, update, enhance all program materials (hard and electronic)
    • Review extra handouts for dated material
    • Ensure that program activities operate within the policies and procedures of the organization
    • Report evaluation findings to the Education Manager and recommend changes to enhance the program, as appropriate

Qualifications:  Must have experience in a mental health agency, proven ability to manage peers is a plus; any peer certifications will be considered; public speaking experience preferred.

Education:  Bachelor’s Degree preferred but applicable experience can substitute

Compensation:  Hourly Rate:  $28- $30 (depending on experience)

Knowledge, skills, and abilities:

  • Fluency in a second language other than English is a plus.
  • Strong communication and organizational skills
  • Ability to multi-task in a fast-paced environment
  • Knowledge of client groups and/or issues related to the program area

Proficiency in the use of computers for:

  • Google and Microsoft Office
  • Box
  • Email
  • Internet

Skill Requirements:

  • Knowledge of NAMI San Mateo and the mental health field
  • Familiarity with all resources available to individuals who reach out with mental health questions for themselves and their loved ones
  • Computer skills to create and maintain records 

Personal Characteristics:

Demonstrates competence in some or all of the following:

  • Building Relationships: Establishes and maintains positive working relationships with others, bothinternally and externally, to achieve the goals of the organization.
  • Communicating Effectively: Speaks, listens and writes in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develops new and unique ways to improve operations of the program.
  • Fostering Teamwork: Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Leading: Positively influences others to achieve results that are in the best interest of the organization
  • Solves Problems: Assesses problem situations to identify causes; gathers and processes relevant information; generates possible solutions, and makes recommendations and/or resolves the problem.

To apply: Please contact rtaylor@namisanmateo.org.