HELPLINE: 650-638-0802 / CRISIS LINE: 650-579-0350 / TEXT 988 LIFELINE

Peer Support & Education Associate
General, Youth, Latinx, or AANHPI Concentration 


To Apply: Please contact

FMLA Status:  Non-exempt – Hourly
Reports to: Site Supervisor
Hours per week: 10 – 25 hours per week
Rev Date:  5/2024

Job Description:

Peer Support & Education Associates will execute and perform on-site peer services at NAMI SMC program centers (San Mateo, South San Francisco, East Palo Alto/ Menlo Park). This job can have different population focuses including General, Youth, Latinx, or AANHPI.

Primary Duties and Responsibilities:

  • Execute and perform on-site peer services including leading Peer Education Classes, Connection Support Groups, Peer PALS, and much more.
  • Serve as site liaison – providing information and direction as needed to participants and guests about all of NAMI SMC programs and services
  • Perform necessary administrative activities in order to track all data for quality assurance and reporting purposes
  • Collaborate with site supervisor regularly to stay informed on the status, challenges, metrics, and needs of the outreach program

Education, Skills, and Abilities

  • Ability to multi-task and prioritize in a dynamic environment
  • Strong communication and organizational skills

Proficiency in the use of computers for:

  • Google and Microsoft Office
  • Data Entry / Tracking
  • Zoom & Other Tele-Conferencing Platforms

Personal characteristics

  • Build Trusted Relationships: Establish and maintain healthy working relationships with others, both internally and externally, to achieve the goals of the organization.
  • Communicate Effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
  • Creativity/Innovation: Develop new and unique ways to improve operations of the program.
  • Foster Teamwork: Work collaboratively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Lead: Positively influence others to achieve results that are in the best interest of the organization.
  • Make Decisions: Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
  • Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.


  • Flexible work schedule
  • Opportunities for professional development and continuing education in diversity, equity, and inclusion.
  • Meaningful work in a collaborative and supportive team environment, dedicated to promoting diversity, equity, and inclusion in all aspects of our organization’s operations.


  • Hourly Rate: $24 – $26 (depending on experience)

To apply: Please contact